Solutions
AI systems built around how your company already works
We connect language models to your data and to the software you already run, so they can answer questions and do work inside it. Most projects start with one of the eight below.
Example solutions
Eight places projects usually start
Company knowledge search
Ask questions across policies, reports, shared drives and databases, and get answers that cite their source.
Customer service
Agents that answer customers from your own information, act in your helpdesk and hand over to a person with context.
Sales automation
Lead research, qualification, outreach drafts, follow-up reminders and CRM updates.
Document processing
Pull fields out of invoices, forms and contracts, check them, and put them where they belong.
Management reporting
Managers ask questions in plain language and get answers built from company data and reports.
Internal assistants
Help for staff on HR, IT and policy questions, answered from your own handbook.
Operations automation
Repetitive work that spans several systems, run by agents with approvals where needed.
Research
Gathering, comparing and summarising information into a report someone can act on.
Workflow automation
Automate the work between your systems
Rule-based automation breaks when an input doesn't match the template. We pair fixed workflow steps with a model that can read an email, a PDF or a chat message and decide which path it belongs on.
One process across several systems
A supplier invoice arrives by email. The model pulls out the line items, matches them to the purchase order in your ERP (SAP, Tally) and flags anything that doesn't line up. A person approves anything that moves money. The same pattern covers support tickets, inbound leads and HR requests.
A typical run
- 01A customer emails asking to change a delivery address
- 02The request is classified as an order change
- 03The order and customer are found in the CRM
- 04The system checks whether the order has shipped
- 05If not, it updates the address in the order system
- 06If it has, it drafts a reply explaining the options
- 07Business rules are checked before anything is sent
- 08The customer gets a reply
- 09The CRM records what happened
- 10Anything unusual goes to a person's queue
AI integration
Connect AI to the software that runs your business
A model that can only chat has limited use. Once it can read from and write to your CRM, ERP, helpdesk and databases, it can take on real tasks.
We build connectors against each system's API and scope permissions to what the task needs. An agent can look up a customer in your CRM (HubSpot, Salesforce), open a ticket in Zendesk or write a record to Postgres. Your current stack stays in place.
Business outcomes
What a project is measured against
Before we build, we agree which of these the project should move and how we will check it.
Consultation